Privacy Policy

Privacy Policy

Safe Drugs Healthcare Solutions Private Limited ("Arogyamithra" or "we") places a strong emphasis on safeguarding your information. This Privacy Notice details the personal information we collect from you through our website and mobile applications, the purposes for which we collect it, the third parties with whom we may share it, and the security measures we employ to protect your data. It also informs you about your rights and options regarding your personal information and provides information on how to contact us about our privacy practices. Before using or accessing any of our products and/or services, we recommend carefully reviewing this Privacy Notice.

Definitions

  • Cookies: A cookie is a tiny file that our website or mobile app stores on your device when you visit or use certain features. It typically helps the website remember your actions or preferences for a specific duration.
  • Data: This encompasses non-personal, personal, and sensitive personal information about you which, whether alone or combined with other data, could enable your identification when you visit our stores, website, or mobile application.
  • Data Protection Laws: Any applicable law for the time being in force relating to the processing of Data.
  • Safe Drugs Health Solutions: Safe Drugs Health Solutions Private Limited, a company incorporated in India whose registered office is at 28-753/H3/A/1 Sundar Nagar, Miryalguda, Nalgonda, Miryalguda, Telangana 508297, India
  • User or you: The natural person who accesses our stores, website, or mobile application.

What Data Do We Collect About You

Arogyamithra collects Data for various purposes set out in this Privacy Notice. This Data includes without limitation the following categories:

  • Contact Information: This includes your first and last name, email address, postal address, country, employer, phone number, and similar contact details.
  • Financial Information: This covers payment details, transaction history, preferences, methods, modes, spending patterns, and related financial data.
  • Technical Information: This comprises website, device, and mobile app usage data, IP addresses, and information collected through automated means like cookies and pixels.
  • Transaction Information: This includes transaction dates, total amounts, transaction history, preferences, and related details.
  • Health Information: This involves medical records, health history, treatment plans, prescribed medication details, dosage information, alternative medication, lab test results, and related health data.
  • Product and Service Information: This includes account membership numbers, registration and payment information, and program-specific details when you request products or services or participate in marketing programs.
  • Personal Information: This encompasses age, sex, date of birth, marital status, nationality, government identification details, occupation, ethnicity, religion, travel history, and other personal information provided through surveys or questionnaires.
  • Reviews and Feedback: This includes your opinions, reviews, and feedback about our products, programs, and services.
  • Loyalty Program Information: This covers loyalty membership details, account information, profile or password details, and any affiliations with frequent flyer or travel partner programs.

How We Collect Data

We collect Data in the following ways:

  • Information You Provide: We collect and store any information you provide through our website, mobile application, or any other means (e.g., at our outlets, stores, hotels, or kiosks). For more details, please refer to the section titled "Data Shared by You."
  • Automatically Collected Information: We use cookies, pixels, and similar technologies to gather and store certain types of information whenever you interact with us. For additional information, please refer to the section below titled "Data that is Collected Automatically."
  • Email Communications: To enhance the relevance and interest of our emails, we often receive a confirmation (if your device supports this feature) when you open our emails or click on a link within them. You can opt out of receiving marketing emails from us by clicking on the unsubscribe link in any marketing email.

Data Shared by You

Arogyamithra may gather your Data through various methods when you utilize our stores, website, or mobile application. For example:

  • When you sign up with us to access our products and/or services;
  • When you engage in a transaction with us or try to do so at our stores, on our website, or via our mobile app;
  • When you fill out surveys that we conduct or commission;
  • When you choose to receive communications (including promotional offers) from us;
  • From the data collected during your visits to our stores, website, or mobile app;

Data that is Collected Automatically

When you visit our website or use our mobile application, we automatically gather certain information, including your IP address, to help us improve our content and navigation. Our web servers or analytics partners collect IP addresses, operating system details, browsing data, device information, and language settings. This aggregated data helps us measure site visits, average time spent on the site, pages viewed, and other similar metrics. Arogyamithra uses this information to analyze site usage, enhance content, ensure security, and improve the performance of our website or mobile application. We may also collect your data automatically through Cookies, pixels, and similar technologies, depending on your browser settings. For more details about Cookies, please refer to the section below titled "Cookies."

Our Use of Data

We may occasionally need any or all of the aforementioned data to furnish information regarding Arogyamithra and to enhance user experience on our website or mobile application. Specifically, this data might be utilized by us for the following purposes:

  • Fulfill our responsibilities under any contract you enter into with us.
  • Deliver products and/or services and communicate with you regarding offerings from us.
  • Process, disclose, transmit, and/or share data/information with third parties who have business or contractual relationships with us.
  • Offer personalized services and recommendations, enhancing your experience on our website and mobile application.
  • Operate, assess, and enhance our business, website, and mobile application.
  • Aggregate data to gain insights into customer behavior patterns and trends to better understand preferences and characteristics.
  • Provide privileges, benefits, marketing, and promotional campaigns tailored to your profile.
  • Support loyalty programs managed by us.
  • Communicate with you to respond to requests, questions, feedback, claims, or disputes and to customize and improve our services.
  • Enhance your shopping experience and provide access to membership programs, rewards, and offers across Arogyamithra brands.
  • Enforce the terms of use for our website and mobile application.
  • Protect against and prevent fraud, illegal activities, harm, financial loss, and other legal or information security risks.
  • Serve other purposes for which we provide specific notice at the time of data collection and as authorized or required by applicable law.

We regard these conclusions as personal data (or sensitive personal data as applicable) as mandated by relevant laws. Some of the reasons for processing mentioned above may overlap, and there could be multiple justifications for our utilization of your personal information. In accordance with applicable laws, we will utilize your personal information (including sensitive personal information) only with your consent when necessary to deliver products and/or services to you, to comply with legal obligations, or when there is a legitimate interest that requires its use.

Minors

If you are under 18 years old, please use our website or mobile application only under the supervision of a parent or guardian, as our products and services are not intended for minors.

Sharing of Data

We may share your Data with/ for:

  • Partners: We may offer services, products, or applications from Partners on our website or mobile app. If you use these services, customer information related to those transactions may be shared with the Partner. Partners must respect your data security and handle it according to our privacy policy and applicable law.
  • Service Providers: We may share your data with Service Providers for purposes such as data storage, analysis, system security, customer service, credit analysis, and payment processing.
  • Protecting Arogyamithra: We may disclose data when necessary to comply with the law, enforce our Terms of Use, protect against harm or financial loss, safeguard vital interests, or investigate fraud or illegal activity.
  • Business Transfers: As our business evolves, we may sell or acquire subsidiaries or business units, and your data may be transferred as part of such transactions. Data received from third parties will be processed as per this Privacy Notice and applicable law.
  • Third Parties: We may share your data with other third parties when authorized by you, required by law, or necessary for website or app security.

Keeping Data Secure

We employ technical and organizational safeguards to protect your data, storing it on secure servers. These measures also encompass protocols for addressing any suspected data breaches. If you believe your data has been misused, lost, or accessed without authorization, please notify us promptly via email at the address provided in Clause 16 below.

Retention of Data

Arogyamithra maintains data for as long as it is required to support our products and services, provide access to our website or mobile app, and fulfill legal obligations, resolve disputes, enforce agreements, and comply with applicable laws. The actual retention periods vary depending on the type and purpose of the data. Deleted data, including upon your request under Clause 10, may still exist on backup or archival media for audit, legal, tax, or regulatory purposes.

Your Rights and Choices

When handling your data, we rely on your consent and/or process it as necessary to conduct our operations, fulfill contractual and legal obligations, safeguard our systems and customers' security, or pursue other legitimate interests of Arogyamithra outlined in this Privacy Notice. You have the right to manage your sensitive personal information, and you can exercise these rights by submitting a request through the contact methods specified in the 'How to Contact Us' section below. This includes the rights to access, review, modify, correct, and withdraw consent as applicable. Ensuring the accuracy and currency of the information we maintain about you is crucial; please inform us promptly of any changes to your personal details while we retain this information.

Where We Store Data

The information gathered under this Privacy Notice is housed on servers located in India.

Processing Your Data

We ensure that the data collected under this Privacy Notice is processed in accordance with the terms outlined herein and in compliance with relevant legal requirements. To guarantee adequate protection for your data, we have established comprehensive written agreements with Service Providers with whom we share your data. These contracts ensure that your data is handled by such parties in a manner consistent with applicable laws.

App Permissions That We Capture

We ask for the following app permissions while onboarding in order to optimize the experience for you:

  • Location: It's recommended to set your location sharing to 'Always' for location-specific data like product availability. You can adjust this anytime.
  • Camera: Allows you to photograph prescriptions and upload them directly to the app.
  • Photos/Media/Files: Access is required to store and retrieve your uploads, such as prescription images on your device.
  • SMS: Enables automatic OTP confirmation for seamless authentication.
  • Receive SMS: Facilitates receipt of payment-related SMS from our payment partner JustPay.
  • Access Wifi State: Optimizes your experience based on Wi-Fi strength and signals, particularly for video consultations.
  • Record Audio: Enables video consultations with doctors.
  • Bluetooth: Used to connect to Bluetooth headsets during video consultations.

Severability

If any court or competent authority determines that any provision of this Privacy Notice (or any part thereof) is invalid, illegal, or unenforceable, such provision or part thereof shall be deemed severed to the extent necessary, and the validity and enforceability of the remaining provisions of this Privacy Notice shall not be affected.

Changes to This Privacy Notice

Given our dynamic business environment, our Privacy Notice may undergo periodic updates. While we may send occasional email reminders regarding these changes, we recommend checking our website and mobile app regularly for the latest updates. Any revised version will become effective immediately upon publication. Changes will be promptly posted on our platforms, and your continued use of our website or app, or your first purchase thereafter, signifies your acceptance of the updated Privacy Notice. We encourage you to stay informed by reviewing this Privacy Notice regularly to understand how we safeguard your information.

How to Contact Us

To exercise your rights to access, review, update, or withdraw consent regarding your personal information, or to contact us for details on Service Providers and Partners with whom we share your Data in accordance with this Privacy Notice and applicable law, please email us at care@arogyamithra.com. We commit to responding to your request within 3 days.