Arogyamithra Healthcare Subscription Plans

1. How can I enroll in the Arogyamithra healthcare subscription plans?

Enrolling is simple and convenient. You can:

• Enroll online: Visit the Arogyamithra website, choose the Suraksha plan, complete the online application form, and pay the premium securely.
• Contact customer care: Call the Arogyamithra customer service team, discuss your requirements, and they will guide you through the enrollment process.
• Visit an agent: Locate an authorized Arogyamithra agent near your location , discuss your plan options, and complete the enrollment process with their assistance.

2. What are the different types of Arogyamithra healthcare subscription plans available?

Arogyamithra health care subscription plans offers two different plans to cater to individual needs and budgets:

• SuRaksha privilege card
• SuRaksha family health save card

3. What are Arogyamithra subscription plans?

Arogyamithra is your go-to for accessible healthcare. Our tech-based platform, available via website or app, offers discounted OPD services, diagnostic tests, radiology scans, medicines and wellness products. We're dedicated to providing simple, affordable healthcare solutions, ensuring financial security and peace of mind for all. Experience convenience and savings with Arogyamithra – your trusted healthcare partner.

4. What is covered under arogyamithra suraksha healthcare subscription plan benefits?

The Arogyamithra Suraksha healthcare subscription plan covers essential OPD benefits, encompassing doctor consultations, prescribed diagnostics, and medications, all offered at discounted rates. Specific benefits may vary based on your chosen subscription plan.

5. How can I avail OPD benefits?

Doctor consultation:

• 1. In-person doctor appointment
  • a. find any speciality doctor within our network doctor or hospital
  • b. Book doctor appointment in arogyamithra app or website or e-kendra
  • c. Get a discount as per chosen plan on the bill amount

• 2. Tele-consultation
  • a. Book a tele consultation with doctors available on the arogyamithra app
  • b. Get a discount as per chosen plan on the bill amount

Prescribed medicines:

• Upload doctor’s prescription & itemised bill on the arogyamithra app
• Get a discount as per chosen plan on the bill amount
• Place an order on the app & get it delivered to your doorstep

Diagnostics

• Upload doctor’s prescription on the arogyamithra app
• Schedule at home sample pickup from the app
• Get a discount as per chosen plan on the bill amount

6. How can I avail benefits on the arogyamithra?

• Choose products or services you need everyday
• Add items to cart
• Settle the bill through the app and get discount as per chosen plan on the bill amount
• Get the items delivered at your doorstep

7. Are Arogyamithra subscription benefits available immediately upon sign-up?

Upon activation, which includes a verification call and a complimentary medical checkup if necessary, your chosen subscription plan benefits will be accessible for immediate use.

8. Would arogyamithra provide benefits for my family?

Yes you can add your spouse and up to 3 children to the subscription so that benefits will apply to them as well. Subscription charges vary based on the number of family members added.

9. Is a health assessment necessary prior to accessing my Arogyamithra subscription benefits?

As part of our commitment to tailored care, upon subscribing, you'll be asked to review and accept a health declaration. It's crucial to ensure accurate information for us to offer the best care.

In specific instances, a health assessment or further tests may be required to evaluate your health status, allowing us to provide personalized healthcare solutions. Please note that inaccurate information in the declaration or during tests could lead to subscription termination.

Furthermore, if the test results indicate a critical deviation from your declaration, we may be unable to extend benefits, and termination of the subscription may be necessary to maintain the integrity of our services.

10.How do I cancel my arogyamithra subscription? What are the refund terms?

Customers can cancel the subscription and are eligible for a refund if the following conditions are met:

• - The request for a refund is made within 7 days of the subscription purchase date
• - No benefits have been used by the customer during the benefit period

For cancellation and refund requests, customers must contact our customer service at 7799111648 within the specified 7-day period. Our dedicated representatives will guide you through the process and assist you with any queries you may have.

Know more about our refund and cancellation policy here.

Refund and Cancellation Policy

At arogyamithra, we strive to provide excellent service and ensure customer satisfaction. We understand that circumstances may change, and sometimes our customers may need to cancel their plan or request a refund. To address such situations, we have established the following refund and cancellation policy:

Refund Eligibility:

Customers are eligible for a refund if the following conditions are met:

• a. The request for a refund is made within 7 days of the plan purchase date.
• b. No plan benefits have been used by the customer during the plan period.

Refund Process:

To request a refund, customers must contact our customer service department via phone within the specified 7-day period. Our dedicated representatives will guide you through the process and assist you with any queries you may have. Customers can contact our customer service department for assistance in initiating the cancellation process.

Refund Amount:

Upon verification of eligibility, the refund amount will be determined based on the amount paid by the customer, less any applicable administrative fees or charges. These charges may vary depending on the specific plan and individual circumstances.

Refund Timeline:

We strive to process refunds in a timely manner. Once the refund request is received and approved, the refund will be issued using the original payment method, or an alternative method agreed upon by the customer and arogyamithra. The timeline for the refund to be credited back to the customer's account may vary depending on the payment provider and other factors beyond our control.

Subscription Period:

The Subscription Plan is valid for a period of 1 year from the date of enrollment.

Plan Termination:

In case of a refund or cancellation, the plan will be considered terminated. Any benefits, coverage, or services associated with the plan will cease to be applicable.

Exclusions:

Please note that this refund and cancellation policy applies only to eligible policies as mentioned in point 1. Plans that have benefits filed within the specified 7-day period or plans that do not meet the eligibility criteria will not be eligible for a refund or cancellation.

Modification and Updates:

arogyamithra reserves the right to modify or update this refund and cancellation policy at any time, without prior notice. It is the customer's responsibility to review the most recent version of the plan available on our website or contact our customer service department for any updates or changes.

Customer Responsibilities:

We encourage all our customers to carefully review the plan terms and conditions before purchasing any product. It is the customer's responsibility to provide accurate information during the plan application process. Any misrepresentation or omission of relevant details may affect the eligibility for a refund or cancellation.

Contact Information:

If you have any questions or require further clarification regarding our refund and cancellation policy, please do not hesitate to contact our customer service department. You can find our contact information on our website or refer to your plan documents for the appropriate contact details.

Note: This policy is subject to change at the discretion of arogyamithra. Please refer to the most recent version of the policy available on our website or contact our customer service department for any updates or changes.